Posebni Uvjeti i pravila za ovu strukturu

Uvjeti i Pravila rezervacija grupa

Terms conditions

1.The contract parties

The contractual relationship between the visiting participants (“costumer”) and provider of accommodation Hostel Marabou Prague - Dvořák Roller spol. s r. o. (“landlord”) are governed by the Civil code and Commercial code statutes , adapted for the following comprehensive conditions. The landlord reserves the right to specify in its sales materials other conditions and information, which will take precedence over these conditions.
2. Prices and their changes

Approximate prices for accommodation and any other services provided for the Czech citizens are published in the presentation materials of the landlord (webpages, leaflets, etc.).
The costumer however, is bound only by a confirmed price stated on a reservation slip or in an e-mail offer (“the voucher”).

3. Services, changes in agreed services and prices

The range of services and prices contracted is bound by the listing in the voucher.
Any information given in presentation materials is for guidance only and has no bearing on the content of the contract agreed between customer and the landlord.
The landlord is entitled to change the agreed parameters of his services in circumstances beyond his control (such as “act of God”).
The landlord is obligated to inform the customer of any such changes without delay, by the latest in 7 days before the commencement of the agreed services.
Should he not agree to such changes, the costumer is entitled to withdraw from the contract.
Herewith the costumer shall receive back the whole sum of money already rendered.
The costumer is not by default entitled to any other rights of compensation.

4. Costumer cancelled the reservation, changes of the reservation, alternative guests
The customer has the right to cancel the contract with the hotel any time before arriving. The cancellation should be in writing (electronic form with conformation is acceptable).
The time of cancellation is determined by the date and time when letter of cancellation was received (this is determined by the email confirmation).

The cancellation fee is counted for each person:

4 or more days before the first service
price for first night

72 to 24 hours before the first service
50% of the price of the ordered services or the price for the first night (whatever is the highest)

In the case of “no show”
or in the case of cancellation on the day of arrival
100% of the price of the ordered services

In the case of larger groups (over 10 people) an individual cancellation can be discussed.

The provider of accommodation (“the landlord”) will not charge the cancellation fee in the following circumstances: family bereavement, hospitalization of the costumer or a family member, serious illness, military call up, disaster.
For the previous reasons the costumer has to provide proof within 3 days of the event.
If the costumer cancels the reservation for the previous reasons the provider of accommodation (“the landlord”) will count only 10% of the ordered services and real expenses incurred.
The calculated client refund should by returned to the client within 30 days of the cancellation.

5. In the case of the cancellation by the provider of accommodation (“the landlord”)

The provider of accommodation (“the landlord”) has the right to cancel the reservation in the case when the reservation is in difficulties or threats, or in the case of unexpected circumstances.
The provider of accommodation (“the landlord”) is obliged to inform the costumer about the reservation cancellation without any delay, not later than 7 day before the first service is due. In this case the costumer will receive a full refund without delay.
The costumer has no more rights to a refund

6. Complaint

The costumer should inform the hotel about any complaints without delay.
In the case of a complaint the costumer should assert his rights without delay during his stay, to help resolve the problems. If the costumer does not assert his rights without delay, his rights to refund or later damages will be limited, which would not happen if he had reported the problem without delay.

7. Validity

This “General conditions” are valid for the costumers in:

Hostel Marabou Prague
Koněvova 738/55 Praha 130 00
CZECH REPUBLIC

They are valid from 1.10.2008 and come into operation by the costumer signature or by the costumer sending an electronic reservation request.

Uvjeti korištenja usluge

1) Mo.Lo.Ra. SRL - Hostelsclub.com ne posjeduje i ne vodi nijedan hotelski objekt prikazan na našoj internet stranici, nudimo vam uslugu online rezerviranja te potvrđene rezervacije smještaja. Dužnost je vlasnika koji vam daje smještaj osigurati vam smještaj po dostupnosti i cijenama koju su prikazane na stranici. HostelsClub.com nije odgovoran za eventualne promjene napravljene od strane rezervirane strukture.

2) Mo.Lo.Ra. SRL - Hostelsclub.com čini sve što može kako bi vam osigurao prihvatljiv standard smještaja i točne opise smještaja, ali nismo odgovorni za standarde rezervirane strukture.

3) Činimo sve što možemo kako bi vaš rezerviran smještaj korektno procesuiro vašu rezervaciju.

4) Ocjene/rejtinzi koji se prikazuju na našoj stranici napisali su korisnici koji su već posjetili taj smještaj.

5) Pri rezerviranju korisnik odmah plaća nepovratni depozit od 10% ukupne cijene rezervacije i 2 eura naknade za korištenje usluge. Ostatak cijene, uključujući dodatne usluge/naknade, korisnik plaća rezerviranoj strukturi (uobičajno po dolasku ukoliko drukčije nije navedeno od strane rezervirane strukture), u valuti odabranoj od strane rezervirane strukture. U slučaju rezerviranja "non refundable" soba s nepovratnim cijenama, ostatak cijene biti će vam naplaćen odmah po završetku procesa rezerviranja.
Osigurajte se da na kreditnoj kartici imate dovoljan iznos za naplatu i da kartici ne istječe valjanost prije vašeg datuma dolaska. U protivnom, rezervirana struktura bi vas mogla zatražiti alternativnu kreditnu karticu kako bi mogli garantirati rezervaciju.

6) Sva otkazivanja rezervacija moraju se napraviti 24 sata prije datuma dolaska ukoliko drukčije nije navedeno od strane rezervirane strukture. Imajte na umu da taj period počinje 24 sata prije DATUMA dolaska NE OTPRILIKE VREMENA DOLASKA. U nekim slučajevima, zbog različitih vremenskih zona, taj bi period mogao biti i 48 sati prije datuma dolaska. Otkazivanja rezervacija moraju se napraviti preko linka koji se nalazi u mailu potvrde rezervacije, ili kroz korisnički account ili direktno rezerviranoj strukturi, Mo.Lo.Ra. SRL - Hostelsclub.com ne može otkazati korisničku potvrđenu rezervaciju.
U slučaju nedolaska ILI prekasnog otkazivanja rezervacije, rezervirana struktura ima pravo naplatiti vam cijenu prvog noćenja osim ako struktura drukčije ne navede.

7) Mo.Lo.Ra. SRL - Hostelsclub.com obrađuje potvrđenu rezervaciju i proslijeđuje detalje rezervacije smještaju i klijentu. Dužnost je klijenta donijeti sa sobom potvrdu detalja rezervacije po dolasku u smještaj kada bude radio check in.

8) Svi plaćeni depoziti su nepovratni. Hostelsclub će korisniku polog vratiti samo u iznimnim slučajevima.

9) Mo.Lo.Ra. SRL - Hostelsclub.com čini sve što može kako bi transakcije na vašoj kreditnoj kartici bile sigurne. Ako se na vašoj kreditnoj kartici koju ste koristili za rezerviranje pojave nedopušteni troškovi Mo.Lo.Ra. SRL - Hostelsclub.com ne odgovara za njih.

10) Za konverzije valuta različitih od eura (EUR) primjenjuje se tečajna lista uglednog izvora, ali Hostelsclub ne može jamčiti njezinu potpunu točnost. Vaša kreditna kompanija može vam u eurima naplatiti drukčiju cijenu od one prikazane na našoj internet stranici, ovisno o vašem ugovoru.

Privacy Statement

U skladu sa talijanskim zakonom o privatnosti 196/2003, članak 29 Mo.Lo.Ra. SRL - Hostelsclub.com izjavljuje da su: a) podaci ovim putem prikupljeni samo za rezervacije i biti ce elektronički procesuirani.

b) osobni podaci se skupljaju da bi sustav aktivirao usluge rezervacija.

c) odbijanje davanja osobnih podataka onemogućava vam ulaz u sustav za rezervacije.

d) sakupljeni podaci biti će poslani odgovornim osobama da bi izvršili zadatke u vezi sa vašom rezervacijom i proslijeđeni drugima isključivo radi usluge rezervacije.

e) Clanak br.7 talijansko zakona o privatnosti 196/2003 štiti korisnike.

f) Odgovoran za sakupljene osobne podatke je

Mo.Lo.Ra. SRL - Hostelsclub.com - San Polo 1890, 30125 Venice, Italy.
Ph.: 0039 (0)41 24 13 870 - Fax 0039 (0)41 24 15 785 - info@hostelsclub.com