特殊条件和条款关于这家旅馆
团体预定和条款
Terms conditions
1.The contract parties
The contractual relationship between the visiting participants (“costumer”) and provider of accommodation Hostel Marabou Prague - Dvořák Roller spol. s r. o. (“landlord”) are governed by the Civil code and Commercial code statutes , adapted for the following comprehensive conditions. The landlord reserves the right to specify in its sales materials other conditions and information, which will take precedence over these conditions.
2. Prices and their changes
Approximate prices for accommodation and any other services provided for the Czech citizens are published in the presentation materials of the landlord (webpages, leaflets, etc.).
The costumer however, is bound only by a confirmed price stated on a reservation slip or in an e-mail offer (“the voucher”).
3. Services, changes in agreed services and prices
The range of services and prices contracted is bound by the listing in the voucher.
Any information given in presentation materials is for guidance only and has no bearing on the content of the contract agreed between customer and the landlord.
The landlord is entitled to change the agreed parameters of his services in circumstances beyond his control (such as “act of God”).
The landlord is obligated to inform the customer of any such changes without delay, by the latest in 7 days before the commencement of the agreed services.
Should he not agree to such changes, the costumer is entitled to withdraw from the contract.
Herewith the costumer shall receive back the whole sum of money already rendered.
The costumer is not by default entitled to any other rights of compensation.
4. Costumer cancelled the reservation, changes of the reservation, alternative guests
The customer has the right to cancel the contract with the hotel any time before arriving. The cancellation should be in writing (electronic form with conformation is acceptable).
The time of cancellation is determined by the date and time when letter of cancellation was received (this is determined by the email confirmation).
The cancellation fee is counted for each person:
4 or more days before the first service
price for first night
72 to 24 hours before the first service
50% of the price of the ordered services or the price for the first night (whatever is the highest)
In the case of “no show”
or in the case of cancellation on the day of arrival
100% of the price of the ordered services
In the case of larger groups (over 10 people) an individual cancellation can be discussed.
The provider of accommodation (“the landlord”) will not charge the cancellation fee in the following circumstances: family bereavement, hospitalization of the costumer or a family member, serious illness, military call up, disaster.
For the previous reasons the costumer has to provide proof within 3 days of the event.
If the costumer cancels the reservation for the previous reasons the provider of accommodation (“the landlord”) will count only 10% of the ordered services and real expenses incurred.
The calculated client refund should by returned to the client within 30 days of the cancellation.
5. In the case of the cancellation by the provider of accommodation (“the landlord”)
The provider of accommodation (“the landlord”) has the right to cancel the reservation in the case when the reservation is in difficulties or threats, or in the case of unexpected circumstances.
The provider of accommodation (“the landlord”) is obliged to inform the costumer about the reservation cancellation without any delay, not later than 7 day before the first service is due. In this case the costumer will receive a full refund without delay.
The costumer has no more rights to a refund
6. Complaint
The costumer should inform the hotel about any complaints without delay.
In the case of a complaint the costumer should assert his rights without delay during his stay, to help resolve the problems. If the costumer does not assert his rights without delay, his rights to refund or later damages will be limited, which would not happen if he had reported the problem without delay.
7. Validity
This “General conditions” are valid for the costumers in:
Hostel Marabou Prague
Koněvova 738/55 Praha 130 00
CZECH REPUBLIC
They are valid from 1.10.2008 and come into operation by the costumer signature or by the costumer sending an electronic reservation request.
条款和条件
1) Hostelsclub.com 对网站上所列旅馆并没有所有权或经营权，仅仅提供客房预定引擎以方便确认客房预定；为客人根据空房情况提供住宿是旅馆方的责任。
2) Hostelsclub.com 尽力提供旅馆住宿可接受标准和准确描述，但不对该旅馆自身设置标准负有任何责任。
3) 本网站一切努力旨在确保旅馆正确处理客人预定。
4) 网站所显示旅客评分完全由曾入住的客人做出，代表其自身观点。
5)若没有其他规定，所有预定取消应在到达日期前24小时进行。取消预定必须由用户自己通过“我的俱乐部”或直接与旅馆联系取消，Hostelsclub.com无法取消任何用户的客房预定。
如果客人预定後未入住，无其他明示的情况下，旅馆方有权收取客人前几晚的住宿费用。
6) 预定时用户应即刻支付总价10%的不可归还性定金和2欧元的预定费。包括额外服务/费用的余款在客人到达旅馆时按旅馆指定货币支付。
7) Hostelsclub.com 将处理预定确认表并将预定详情转交旅馆和用户。用户有责任入住旅馆时带上预定单。
8) 定金不可归还。Hostelsclub.com只可能在不可修复的困难情况或纷争下对定金做出解释。
9) Hostelsclub.com绝尽全力确保所有信用卡交易安全。然而，如果在您预定时或预定后您的信用卡报表上出现了未经您授权的款项支付，Hostelsclub.com不对因其引起的任何损伤或损失负任何责任。
10) 除欧元以外的客房价格转换采用来自可信来源的最新银行汇率，但不能确保完全准确。使用欧元(EUR)付款时，您的信用卡公司收取金额可能与我们网站公布的金额稍有不同，这取决於您的信用卡合同。
隐私权声明
根据义大利法律196/2003第29条，Hostelsclub郑重声明如下：
a) 本表格所收集资讯将被整理，最终用於启动客房预订服务，所有资讯将以电子形式处理。
b) 个人资讯必须提交以便为用户启动预订服务。
c) 拒绝提供个人资讯将无法享用客房预订服务。
d) 所收集资讯将发送给相关个人以使用与客房预订服务相关的服务，并只发给能负责实施预定服务的他人。
e) 用户受义大利法律196/2003条保护。
f) 资讯处理负责方为
Mo.Lo.Ra. SRL - Hostelsclub.com - San Polo 1890, 30125 Venice, Italy.
Ph.: 0039 (0)41 24 13 870 - Fax 0039 (0)41 24 15 785 - info@hostelsclub.com
