Special T&Cs for this property

Group Booking Terms & Conditions

Terms conditions

1.The contract parties

The contractual relationship between the visiting participants (“costumer”) and provider of accommodation Hostel Marabou Prague - Dvořák Roller spol. s r. o. (“landlord”) are governed by the Civil code and Commercial code statutes , adapted for the following comprehensive conditions. The landlord reserves the right to specify in its sales materials other conditions and information, which will take precedence over these conditions.
2. Prices and their changes

Approximate prices for accommodation and any other services provided for the Czech citizens are published in the presentation materials of the landlord (webpages, leaflets, etc.).
The costumer however, is bound only by a confirmed price stated on a reservation slip or in an e-mail offer (“the voucher”).

3. Services, changes in agreed services and prices

The range of services and prices contracted is bound by the listing in the voucher.
Any information given in presentation materials is for guidance only and has no bearing on the content of the contract agreed between customer and the landlord.
The landlord is entitled to change the agreed parameters of his services in circumstances beyond his control (such as “act of God”).
The landlord is obligated to inform the customer of any such changes without delay, by the latest in 7 days before the commencement of the agreed services.
Should he not agree to such changes, the costumer is entitled to withdraw from the contract.
Herewith the costumer shall receive back the whole sum of money already rendered.
The costumer is not by default entitled to any other rights of compensation.

4. Costumer cancelled the reservation, changes of the reservation, alternative guests
The customer has the right to cancel the contract with the hotel any time before arriving. The cancellation should be in writing (electronic form with conformation is acceptable).
The time of cancellation is determined by the date and time when letter of cancellation was received (this is determined by the email confirmation).

The cancellation fee is counted for each person:

4 or more days before the first service
price for first night

72 to 24 hours before the first service
50% of the price of the ordered services or the price for the first night (whatever is the highest)

In the case of “no show”
or in the case of cancellation on the day of arrival
100% of the price of the ordered services

In the case of larger groups (over 10 people) an individual cancellation can be discussed.

The provider of accommodation (“the landlord”) will not charge the cancellation fee in the following circumstances: family bereavement, hospitalization of the costumer or a family member, serious illness, military call up, disaster.
For the previous reasons the costumer has to provide proof within 3 days of the event.
If the costumer cancels the reservation for the previous reasons the provider of accommodation (“the landlord”) will count only 10% of the ordered services and real expenses incurred.
The calculated client refund should by returned to the client within 30 days of the cancellation.

5. In the case of the cancellation by the provider of accommodation (“the landlord”)

The provider of accommodation (“the landlord”) has the right to cancel the reservation in the case when the reservation is in difficulties or threats, or in the case of unexpected circumstances.
The provider of accommodation (“the landlord”) is obliged to inform the costumer about the reservation cancellation without any delay, not later than 7 day before the first service is due. In this case the costumer will receive a full refund without delay.
The costumer has no more rights to a refund

6. Complaint

The costumer should inform the hotel about any complaints without delay.
In the case of a complaint the costumer should assert his rights without delay during his stay, to help resolve the problems. If the costumer does not assert his rights without delay, his rights to refund or later damages will be limited, which would not happen if he had reported the problem without delay.

7. Validity

This “General conditions” are valid for the costumers in:

Hostel Marabou Prague
Koněvova 738/55 Praha 130 00
CZECH REPUBLIC

They are valid from 1.10.2008 and come into operation by the costumer signature or by the costumer sending an electronic reservation request.

Sätted ja tingimused

1) Hostelsclub.com ei juhi ega oma ühtki majutusettevõtet, mis meie veebilehe nimistus on. Meie tagame broneerimismooduli, et teenindada kinnitatud broneeringuid, majutusettevõtte vastutusel on vastavalt nendepoolsele saadavusele pakkuda kasutajatele majutust.

2) Hostelsclub.com teeb endast kõik sõltuva, et anda iga majutuskoha kohta õigeid kirjeldusi ning majutusstandardeid, kuid me ei ole vastava majutuskoha standardite eest vastutavad.

3)Meiepoolselt tehakse kõik pingutused, et majutuskoht käitleks kasutaja broneeringut õigesti.

4) Meie veebilehel kirjas olevad hinnangud on kirjutatud kasutajate poolt, ning need on nende kasutajate arvamused, kes on vastavates majutusasutustes ööbinud.

5) Kõik tühistamised tuleb teostada 24 tundi enne saabumise kuupäeva, väljaarvatud juhul kui majutusasutus on määranud teisiti. Tühistamised tuleb teha My Club konto kaudu või otse majutusasutusega ühendust võttes, sest Hostelsclub.com ei saa tühistada kasutaja juba kinnitatud broneeringut. br>Mitteilmumis korral on majutusasutusel õigus võtta raha vastavalt esimese öö hinnale, väljaarvatud juhul, kui majutusasutus on määranud teisiti.

6) Broneeringut tehes maksab kasutaja koheselt tagastamatu deposiidid 10% ulatuses broneeringu kogumaksumusest ning 2 eurose broneerimistasu. Ülejäänud summa, sh lisateenused/maksud makstakse saabudes majutusasutusse neile sobivas valuutas.

7)Hostelsclub.com käsitleb broneeringu kinnitust ning edastab broneeringu üksikasjad nii kasutajale kui ka majutusasutusele. Kasutaja vastutusel on majutusasutuse check-in’i jaoks kaasa võtta kõik broneerimise kohta käiv info.

8) Deposiidid ei kuulu tagastamisele. Hostelsclub.com on deposiidi maksmisele kohustatud vaid vähetõenäolisel juhul, kui on tekkinud komplikatsioonid või lahkarvamused.

9) Hostelsclub.com teeb kõik endast sõltuva, et krediitkaarditoimingud oleksid turvalised. Sellegipoolest, kui Hostelsclub.com saidil on teie kaardiga tehtud ilma loata tehinguid tehtud kas teie broneerimise ajal või pärast seda, siis Hostelsclub.com ei vastuta mitte mingil viisil teile tekitatud kahju eest.

10) Hindade teisendused muudes valuutades kui Eurodes (EUR) tehakse vastavalt pangasisestele tariifidele, mida uuendatakse koguaeg läbi usaldusväärsete allikate, kuid täielikku täpsust see ei garanteeri. Teie krediitkaardi firma võib teie ostudest võtta pisut teistsuguse Eurode (EUR) summa, kui meie veebilehel näidatud, sõltuvalt teie krediitkaardi lepingust.

Privaatsuspõhimõtted

Vastavalt Itaalia seadusandluse 196/2003 seaduse 29. sättega, teatab Hostelsclub, et:
a) Sel viisil korjatud informatsioon on broneeringuteenuste kasutamiseks lõplik ning seda käitletakse elektrooniliselt.

b) Personaalse info sisestamine on kohustuslik, et aktiveerida kasutaja jaoks broneerimisteenus.

c) Keeldudes personaalse info sisestamisest, ei saa broneerimisteenust kasutada.

d) Personaalne informatsioon edastatakse neile indiviididele, kes on broneerimisteenuse töö kulu eest vastutavad ning neile, kes vastutavad broneerimisteenuse toimumise eest.

e) Kasutajale on vastavalt Itaalia seadusandluse seaduse 196/2003 7. sättega teenuse garantii.

f) Kogutud informatsiooni käsitlemise eest on otseselt vastutav

Mo.Lo.Ra. SRL - Hostelsclub.com - San Polo 1890, 30125 Veneetsia, ITAALIA
Tel.: 0039 (0)41 24 13 870 - Faks 0039 (0)41 24 15 785 - info@hostelsclub.com