Special T&Cs for this property
Group Booking Terms & Conditions
Terms conditions
1.The contract parties
The contractual relationship between the visiting participants (“costumer”) and provider of accommodation Hostel Marabou Prague - Dvořák Roller spol. s r. o. (“landlord”) are governed by the Civil code and Commercial code statutes , adapted for the following comprehensive conditions. The landlord reserves the right to specify in its sales materials other conditions and information, which will take precedence over these conditions.
2. Prices and their changes
Approximate prices for accommodation and any other services provided for the Czech citizens are published in the presentation materials of the landlord (webpages, leaflets, etc.).
The costumer however, is bound only by a confirmed price stated on a reservation slip or in an e-mail offer (“the voucher”).
3. Services, changes in agreed services and prices
The range of services and prices contracted is bound by the listing in the voucher.
Any information given in presentation materials is for guidance only and has no bearing on the content of the contract agreed between customer and the landlord.
The landlord is entitled to change the agreed parameters of his services in circumstances beyond his control (such as “act of God”).
The landlord is obligated to inform the customer of any such changes without delay, by the latest in 7 days before the commencement of the agreed services.
Should he not agree to such changes, the costumer is entitled to withdraw from the contract.
Herewith the costumer shall receive back the whole sum of money already rendered.
The costumer is not by default entitled to any other rights of compensation.
4. Costumer cancelled the reservation, changes of the reservation, alternative guests
The customer has the right to cancel the contract with the hotel any time before arriving. The cancellation should be in writing (electronic form with conformation is acceptable).
The time of cancellation is determined by the date and time when letter of cancellation was received (this is determined by the email confirmation).
The cancellation fee is counted for each person:
4 or more days before the first service
price for first night
72 to 24 hours before the first service
50% of the price of the ordered services or the price for the first night (whatever is the highest)
In the case of “no show”
or in the case of cancellation on the day of arrival
100% of the price of the ordered services
In the case of larger groups (over 10 people) an individual cancellation can be discussed.
The provider of accommodation (“the landlord”) will not charge the cancellation fee in the following circumstances: family bereavement, hospitalization of the costumer or a family member, serious illness, military call up, disaster.
For the previous reasons the costumer has to provide proof within 3 days of the event.
If the costumer cancels the reservation for the previous reasons the provider of accommodation (“the landlord”) will count only 10% of the ordered services and real expenses incurred.
The calculated client refund should by returned to the client within 30 days of the cancellation.
5. In the case of the cancellation by the provider of accommodation (“the landlord”)
The provider of accommodation (“the landlord”) has the right to cancel the reservation in the case when the reservation is in difficulties or threats, or in the case of unexpected circumstances.
The provider of accommodation (“the landlord”) is obliged to inform the costumer about the reservation cancellation without any delay, not later than 7 day before the first service is due. In this case the costumer will receive a full refund without delay.
The costumer has no more rights to a refund
6. Complaint
The costumer should inform the hotel about any complaints without delay.
In the case of a complaint the costumer should assert his rights without delay during his stay, to help resolve the problems. If the costumer does not assert his rights without delay, his rights to refund or later damages will be limited, which would not happen if he had reported the problem without delay.
7. Validity
This “General conditions” are valid for the costumers in:
Hostel Marabou Prague
Koněvova 738/55 Praha 130 00
CZECH REPUBLIC
They are valid from 1.10.2008 and come into operation by the costumer signature or by the costumer sending an electronic reservation request.
條款和條件
1) Hostelsclub.com 對網站上所列旅館並沒有所有權或經營權，僅僅提供客房預定引擎以方便確認客房預定；為客人根據空房情況提供住宿是旅館方的責任。
2) Hostelsclub.com 盡力提供旅館住宿可接受標準和準確描述，但不對該旅館自身設置標準負有任何責任。
3) 本網站一切努力皆旨在確保旅館正確處理客人預定。
4) 網站所顯示旅客評分完全由曾入住的客人做出，代表其自身觀點。
5)若沒有其他規定，所有預定取消應在到達日期前24小時進行。取消預定必須由用戶自己通過“我的俱樂部”或直接與旅館聯繫取消，Hostelsclub.com無法取消任何用戶的客房預定。
如果客人預定後未入住，無其他明示的情況下，旅館方有權收取客人前幾晚的住宿費用。
6) 預定時用戶應即刻支付總價10%的不可歸還性定金和2歐元的預定費。包括額外服務/費用的餘款在客人到達旅館時按旅館指定貨幣支付。
7) Hostelsclub.com 將處理預定確認表並將預定詳情轉交旅館和用戶。用戶有責任入住旅館時帶上預定單。
8) 定金不可歸還。Hostelsclub.com只可能在不可修復的困難情況或紛爭下對定金做出解釋。
9) Hostelsclub.com絕盡全力確保所有信用卡交易安全。然而，如果在您預定時或預定後您的信用卡報表上出現了未經您授權的款項支付，Hostelsclub.com不對因其引起的任何損傷或損失負任何責任。
10) 除歐元以外的客房價格轉換採用來自可信來源的最新銀行匯率，但不能確保完全準確。使用歐元(EUR)付款時，您的信用卡公司收取金額可能與我們網站公佈的金額稍有不同，這取決於您的信用卡合同。
隱私權聲明
根據義大利法律196/2003第29條，Hostelsclub鄭重聲明如下：
a) 本表格所收集資訊將被整理，最終用於啟動客房預訂服務，所有資訊將以電子形式處理。
b) 個人資訊必須提交以便為用戶啟動預訂服務。
c) 拒絕提供個人資訊將無法享用客房預訂服務。
d) 所收集資訊將發送給相關個人以使用與客房預訂服務相關的服務，並只發給能負責實施預定服務的他人。
e) 用戶受義大利法律196/2003條保護。
f) 資訊處理負責方為
Mo.Lo.Ra. SRL - Hostelsclub.com - San Polo 1890, 30125 Venice, Italy.
Ph.: 0039 (0)41 24 13 870 - Fax 0039 (0)41 24 15 785 - info@hostelsclub.com
