Posebni Uvjeti i pravila za ovu strukturu

Security measures and new protocols – Covid-19

At Inout Hostel we have developed strict security measures and new protocols that will allow us to offer a service with the maximum guarantees.

In this regard, we want to communicate to Inout Hostel customers a series of rules and measures that will be taken throughout their stay:

RULES FOR OUR CUSTOMERS
• Before entering the reception, the body temperature will be determined with infrared thermometer. If your temperature exceeds 37.3 degrees C. we will advise you to go to the medical services since you will not be able to stay in our facilities.
• Gloves are not allowed to enter our facilities. Gloves should be thrown in the red trash can found at the reception entrance.
• At the entrance you will be given a jet of alcoholic solution for hand hygiene.
• At the entrance of the reception building you will walk on artificial grass rugs, with chlorine-based disinfectant to disinfect your shoes.
• There will only be one person inside the reception.
• Customers will wait to enter the reception keeping the Security distance of 2 meters. You will see it marked with stripes on the ground.
• Greetings will be made without physical contact. We will receive you with a smile under our mask.
• We request payment by credit card or other electronic means, preferably contactless. The POS will be disinfected with a chlorine-based product and paper after each use.
• We will give you the magnetic card of the room previously disinfected with a chlorine-based product.
• We ask our clients to avoid touching beds, bunk beds, lockers and other client´s personal belongings and it will be necessary to keep their personal objects inside their locker.
• It is not allowed to bring sleeping bags or bath towels and it is compulsory to rent sheets and towels that we will deliver individually bagged at the reception.
• If you need a map of Barcelona or any tourist information, you can request it at reception as there will be no reference books, brochures or guides to which customers have access.
• We inform our clients that for security reasons the luggage storage services, safe, computers for common use available to clients or shared kitchen will be kept closed.
• Guests will have disinfectant solution in the access area to the rooms.

• The arrangement of the beds in the rooms will respect the 2-meter safety distance, both in terms of overnight stay, and in terms of mobility within the room. We ask you, please, not to change the furniture.
• For the use of the toilets you must write your name in the time slot you want to use on the grill that you will see hanging on the door of each bathroom, since there can only be one person inside.
• Customers, who have not booked their breakfast online, may purchase a ticket at reception. Breakfast will come served in individual packages.
• The breakfast service will take place outside, on terraces, porches and in the garden, each separated by a distance of 2 meters. In the tables you will find marked with a doll, the positions where you can sit. We request not to move tables and chairs to respect safety distances.
• We ask our customers to collect the remains of the breakfast, put them in the bag that will be provided and throw them in the pedal carts with green lids located at the entrance of the reception and restaurant buildings.
• In the event that maintenance is required, you will be asked to leave your room while the tasks are being performed.
• We inform our clients that our interior common spaces as well as the hostel's kitchen will remain closed until further notice.
• Access for pool users will be carried out taking into account its capacity and always respecting the possibility that a minimum preventive distance of 2 meters between bathers is ensured within the pool.
• A temperature control will be carried out to the users of the pool at the pool entrance. In the event that the user presents a body temperature of 37.3ºC, entry to the facility will be prohibited.
• We will provide hand disinfection at the entrance to the pool.
• You will have a lawn mat with chlorine and water for cleaning footwear at the entrance to the pool with residual disinfectant type lye for the soles.
• We will provide each user with a plastic bag for disposable material that they must deposit properly closed in a garbage can (with lid and pedal) at the exit of the pool.
• We ask our clients to respect the signs so that mobility continues to respect the distances of 2 meters with the tables and with the companions staying.



This series of measures have been taken so that you only have to worry about enjoying your stay.

Uvjeti korištenja usluge

1) Mo.Lo.Ra. SRL - Hostelsclub.com ne posjeduje i ne vodi nijedan hotelski objekt prikazan na našoj internet stranici, nudimo vam uslugu online rezerviranja te potvrđene rezervacije smještaja. Dužnost je vlasnika koji vam daje smještaj osigurati vam smještaj po dostupnosti i cijenama koju su prikazane na stranici. HostelsClub.com nije odgovoran za eventualne promjene napravljene od strane rezervirane strukture.

2) Mo.Lo.Ra. SRL - Hostelsclub.com čini sve što može kako bi vam osigurao prihvatljiv standard smještaja i točne opise smještaja, ali nismo odgovorni za standarde rezervirane strukture.

3) Činimo sve što možemo kako bi vaš rezerviran smještaj korektno procesuiro vašu rezervaciju.

4) Ocjene/rejtinzi koji se prikazuju na našoj stranici napisali su korisnici koji su već posjetili taj smještaj.

5) Pri rezerviranju korisnik odmah plaća nepovratni depozit od 10% ukupne cijene rezervacije i 2 eura naknade za korištenje usluge. Ostatak cijene, uključujući dodatne usluge/naknade, korisnik plaća rezerviranoj strukturi (uobičajno po dolasku ukoliko drukčije nije navedeno od strane rezervirane strukture), u valuti odabranoj od strane rezervirane strukture. U slučaju rezerviranja "non refundable" soba s nepovratnim cijenama, ostatak cijene biti će vam naplaćen odmah po završetku procesa rezerviranja.
Osigurajte se da na kreditnoj kartici imate dovoljan iznos za naplatu i da kartici ne istječe valjanost prije vašeg datuma dolaska. U protivnom, rezervirana struktura bi vas mogla zatražiti alternativnu kreditnu karticu kako bi mogli garantirati rezervaciju.

6) Sva otkazivanja rezervacija moraju se napraviti 24 sata prije datuma dolaska ukoliko drukčije nije navedeno od strane rezervirane strukture. Imajte na umu da taj period počinje 24 sata prije DATUMA dolaska NE OTPRILIKE VREMENA DOLASKA. U nekim slučajevima, zbog različitih vremenskih zona, taj bi period mogao biti i 48 sati prije datuma dolaska. Otkazivanja rezervacija moraju se napraviti preko linka koji se nalazi u mailu potvrde rezervacije, ili kroz korisnički account ili direktno rezerviranoj strukturi, Mo.Lo.Ra. SRL - Hostelsclub.com ne može otkazati korisničku potvrđenu rezervaciju.
U slučaju nedolaska ILI prekasnog otkazivanja rezervacije, rezervirana struktura ima pravo naplatiti vam cijenu prvog noćenja osim ako struktura drukčije ne navede.

7) Mo.Lo.Ra. SRL - Hostelsclub.com obrađuje potvrđenu rezervaciju i proslijeđuje detalje rezervacije smještaju i klijentu. Dužnost je klijenta donijeti sa sobom potvrdu detalja rezervacije po dolasku u smještaj kada bude radio check in.

8) Svi plaćeni depoziti su nepovratni. Hostelsclub će korisniku polog vratiti samo u iznimnim slučajevima.

9) Mo.Lo.Ra. SRL - Hostelsclub.com čini sve što može kako bi transakcije na vašoj kreditnoj kartici bile sigurne. Ako se na vašoj kreditnoj kartici koju ste koristili za rezerviranje pojave nedopušteni troškovi Mo.Lo.Ra. SRL - Hostelsclub.com ne odgovara za njih.

10) Za konverzije valuta različitih od eura (EUR) primjenjuje se tečajna lista uglednog izvora, ali Hostelsclub ne može jamčiti njezinu potpunu točnost. Vaša kreditna kompanija može vam u eurima naplatiti drukčiju cijenu od one prikazane na našoj internet stranici, ovisno o vašem ugovoru.

 

Privacy Statement

U skladu sa talijanskim zakonom o privatnosti 196/2003, članak 29 Mo.Lo.Ra. SRL - Hostelsclub.com izjavljuje da su: a) podaci ovim putem prikupljeni samo za rezervacije i biti ce elektronički procesuirani.

b) osobni podaci se skupljaju da bi sustav aktivirao usluge rezervacija.

c) odbijanje davanja osobnih podataka onemogućava vam ulaz u sustav za rezervacije.

d) sakupljeni podaci biti će poslani odgovornim osobama da bi izvršili zadatke u vezi sa vašom rezervacijom i proslijeđeni drugima isključivo radi usluge rezervacije.

e) Clanak br.7 talijansko zakona o privatnosti 196/2003 štiti korisnike.

f) Odgovoran za sakupljene osobne podatke je

Mo.Lo.Ra. SRL - Hostelsclub.com - San Polo 1890, 30125 Venice, Italy.
Ph.: 0039 (0)41 24 13 870 - Fax 0039 (0)41 24 15 785 - info@hostelsclub.com