Termeni și condiții speciale pentru această structură

Please note, for special events we charge before the arrival 100%, otherwise the booking won't be guaranteed and the deposit will be lost.

You may cancel free of charge until 1 day before arrival. You will be charged 100% if you cancel within 1 day before arrival. Please note that all credit cards provided at time of booking may be charged 7 hours prior to arrival.

Reservations for 10 people or more will be considered group bookings. Special group terms and conditions will apply (please contact our team for more information).

Termeni și condiții de rezervările pentru grupuri

CANCELLATION: The following charges apply if a group is cancelled within 28 days:

- 8 days-same day 100%
- 13-9 days 80%
- 27-14 days 50%
- up to 28 days retention of the deposit

Cancellations of confirmed bookings should be made by fax and must be counter signed and faxed back to you by us.
Reductions in size of up to 10% of a group, can be made without charge any time prior to the day of arrival.
Reductions in size in excess of 10% of a group, within 28 days of arrival, will be treated as cancellation.
Where a group is booked for a large number of nights it is the date of arrival (relative to time of cancellation) that determines the charge to be applied to all nights.
We reserve the right to request a security deposit on arrival.

 

Terms and Conditions

1) Mo.Lo.Ra. SRL - Hostelsclub.com does not own or operate any of the establishments listed on our site, we provide a booking engine to facilitate confirmed reservations, it is the responsibility of the establishment to provide the user with accommodation as per the availability & pricing they have supplied. HostelsClub.com is not liable for any changes made by the establishment.

2) Mo.Lo.Ra. SRL - Hostelsclub.com strives to provide acceptable accommodation standards and correct descriptions of the accommodation, however we are not liable for the standard of the establishment.

3) All effort is made to ensure the establishment processes the users booking correctly.

4) Ratings viewable on the site are written by users and are the opinion of the users who have stayed in the establishments.

5) When making a reservation the user will immediately pay a non-refundable deposit of 10% of the total price of the booking and a 2 euro service charge. The balance, including additional services/fees, is payable to the establishment (normally upon arrival unless stated otherwise by the establishment), in the preferred currency of the establishment. In case of "non refundable" rooms the balance will be charge right after the booking process is completed.
Please be sure to have enough money on your credit card for this charge and that the card used doesn't expire before the arrival date. Otherwise, the establishment may ask you to provide them with an alternative credit card as a warranty to confirm the booking.

6) All cancellations must be carried out 24 hours before the arrival date unless stated otherwise by the establishment. Please note that this period starts 24 hours before the DATE of the arrival NOT THE ESTIMATED ARRIVAL TIME. In some cases, given different time zones, this could be up to 48 hours before the arrival date. Cancellations must be made via the link sent in the confirmation email, or through the account or directly with the establishment, Mo.Lo.Ra. SRL - Hostelsclub.com cannot cancel a users confirmed booking.
In the event of a no-show OR a late cancellation the establishment has the right to charge the first night’s accommodation unless stated otherwise by the establishment.

7) Mo.Lo.Ra. SRL - Hostelsclub.com will process the booking confirmation form and forward the details of the booking to the establishment and user. It is the users responsibility to bring a copy of the booking to the establishment upon check-in.

8) Deposits are non-refundable. Mo.Lo.Ra. SRL - Hostelsclub.com is accountable for the deposit to the user only in the improbable event of a complication or dispute.

9) Mo.Lo.Ra. SRL - Hostelsclub.com makes all reasonable efforts to ensure that all credit card transactions are secure. However, if unauthorised charges appear on your credit card statement for the card used on Mo.Lo.Ra. SRL - Hostelsclub.com at any time during or after you make your reservation, Mo.Lo.Ra. SRL - Hostelsclub.com is not liable or responsible in any way for any damage or loss suffered.

10) Price conversions in currencies other than Euro (EUR) are made using frequently updated inter-bank rates collected from reputable sources but are not guaranteed to be accurate. Your Credit Card Company might charge you a slightly different amount for purchases made in Euro (EUR) than what we indicate on the site, depending on your Credit Card's contract.

 

Privacy Statement

Mo.Lo.Ra. SRL - Hostelsclub.com, in conformity with article n.29 of the Italian Law 196/2003, declares:
a) The data collected with this form are finalized to activate the reservation services, and will be treated electronically.

b) Submitting personal data is mandatory in order to activate the reservation services for the user.

c) Refusing to submit personal data denies access to the reservation services.

d) The data collected will be transferred to individuals in charge to exploit services connected to the reservation service and transferred to others exclusively to commit the reservation service.

e) The user is guaranteed by article n.7 of the Italian Law 196/2003.

f) Responsible for the treatment of the data collected is

Mo.Lo.Ra. SRL - Hostelsclub.com - San Polo 1890, 30125 Venice, Italy.
Ph.: 0039 (0)41 24 13 870 - Fax 0039 (0)41 24 15 785 - info@hostelsclub.com