Special T&Cs for this property

- AGE RESTRICTIONS
If by the date you check-in you are under 18 years old, and in any case below 16 years old, we will accept your booking only if you will bring a signed Authorization of one of your parents or a person who acts in their stand. In some circumstances we will have to call the police to ask authorization before letting you stay with us. Guests who wish to bring their children under 10 years old must book a private room.

- ROOM ALLOCATION
If you are travelling with family or friends, we will do our best to allocate you in the same room. However, please note that this is not always possible, and even if you make the same reservation, booking a bed in a shared dormitory, does not guarantee to stay in the same room. If you want to stay in the same room, we always suggest booking a private room that will feet you need.

- PAYMENT
We accept credit, debit and prepaid cards issued world-wide by Visa, Mastercard, Maestro, Discover, Diners Club, JCB, American Express and mobile wallets including Apple Pay, Samsung Pay, Google Pay and Alipay with QR codes. Crypto currencies are not accepted. We also accept cash, but only in € (Euro) currency. For any reason we can accept cash payments above the limit of € 999,99 due to Italian law restrictions. If you prefer to pay cash, please bring the precise amount, as in the absence of change we will not be able to accept the payment. If you want to pay before your arrival, you can contact us by email at indicating your Full Name and reservation number. We will send you a link where you can safely pay by payment card, SOFORT-Klarna, PayPal. In case you prefer paying by wire-transfer you should inform us at least 4 working days before your check-in, as we need to collect the amount before your arrival.

- CANCELLATION POLICY
We only accept cancellation or modification requests in written form.
While you can cancel the reservation in the correct time frame, Deposits are always non-refundable. If the total value of a single booking or batch of bookings belonging to the same group is greater than or equal to € 300, a non-refundable deposit equal to 50% of the total value will be required to confirm your booking regardless of the rate type selected. If you arrive a day late without informing us, we will do our best to welcome you, but this may not be in the same room type you’ve booked or even not guaranteed at all, and it may incur extra charges.

- RECEIPTS AND INVOICE
Upon payment we will issue a fiscal document (Commercial Document) that includes your name, the number of guests, date of arrival and departure and the total amount paid. If you need a VAT Invoice that includes additional data such as the name of your Company, Address and VAT Number, you must request if at the time of your reservation. We will not be able to issue in any case a VAT Invoice after we print a Commercial Document.

- TAXES
In all our listed prices, Italian VAT (10%) is always included. As we are a Hostel located in the Metropolitan City of Naples, we are exempt from paying the Tourist City Tax. In any case, if any additional tax is required, we will inform you before the transaction.

- DAMAGE TO PROPERTY
Guests will be expected to reimburse Hostel Mancini for any damage caused by inappropriate guest behavior during their stay. Bad behavior includes any kind of damage, including damages caused by excessive alcohol consumption or usage of drugs.

- GUEST BEHAVIOUR
Hostel Mancini and its personnel will not allow any racist, misogynist, transphobic, homophobic, or violent attitude. We expect you to respect other guests as well as staff, residents and property. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or residents, will be asked to leave the hostel premises immediately and will not be refunded.

- PERSONAL PROPERTY
It is a guest’s responsibility to ensure that personal belongings are always secure. You will find personal lockers in the rooms. They will require a padlock which is not included. You can bring your own or buy one from the vending machine standing near the reception. Hostel Mancini does not accept liability for the loss, theft or damage to guests’ property, however, sustained or caused.

- NO SMOKING
Smoking is only allowed outside the balconies, but still we expect you to ask other people, standing near you, if smoke could bother them. Any guest found smoking inside the building areas, including rooms or bathrooms, will be fined € 50,00.

- NO USE OF DRUGS
Drug use is illegal and strictly forbidden by the Italian law. Any guest found using drugs within our property will be fined € 250,00 and asked to leave the premises immediately. In some cases, we will be required to call the police. A refund will not be issued.

- ALCOHOL CONSUMPTION
We will not serve alcohol and will not tolerate alcohol consumption by anyone under the age of 18. At our staff discretion, we can choose to stop serving alcohol if we realize it is time to stop. We will not allow glass bottles inside our property. This is a security measure for you and for others.

- FOOD AND BEVERAGE
You can bring your own food and beverages in the hostel, except glass bottles, but make sure you store it in our kitchen. We ask you to put a label on your food, with your name and check-our date on it. Due to strict Hazard Analysis and Critical Control Point (H.A.C.C.P.) EU regulations, we might ask you, or we might be obliged, in rare cases, to throw away food, as well as not labelled food. We do not allow to bring any food or beverages inside the rooms. Every time you use our kitchen equipment, you will be asked to leave it exactly as you found it, so make sure to clean after use.

- FACILITIES RULES
Kitchen is available for Guests for free and is available from 2 pm till 11 pm. Shower and Kitchen facilities are not available before check-in and after check-out. For security reasons, in any case we cannot store luggage that belongs to an unregistered person. To be registered, the person needs to reserve a bed or a room and sleep during the night.

- PETS
Unfortunately, we cannot allow pets in our Hostel. In some cases, we still might allow animals, such as guide-dogs. If you want to make sure, contact us via email.

- SECURITY
For security reasons we ask to not introduce glass bottles, always wear shoes while walking inside the common areas and watch out for slippery floor warnings. Hostel Mancini is exempt from any liability due to the violation of these provisions. Furthermore, the customer who does not comply with the conditions, could be criminally reported and might be liable for damages towards the Hostel and/or other customers. Our reception is open 24/7 and all common areas, including Reception, Kitchen, TV Room, Dining Room, corridors and entrances, are under 24/7 video-surveillance. Registrations will be kept for a reasonable period according to the local legislation and will be at the police disposal in case of illegal activities. We ensure the personal data protection according to the EU Regulation 2016/679 also known as GDPR (General Data Protection Regulation).

- FORCE MAJEURE
In the event of Force Majeure (governmental action, transportation interruption, terrorist attack, pandemics, alien invasion and others) affecting your booking, Hostel Mancini might not able to refund customers and we reserve the right to receive any outstanding payment in connection to your confirmed booking. The Customer’s rights as a consumer under consumer protection legislation from time to time in force shall not be affected by this Conditions.

Group Booking Terms & Conditions

Booking a group of at least 20 people Hostel Mancini offer an extra 5% discount on the balance due to pay upon check in.

Group booking has to be guaranteed with a valid credit card details their booking.
The provide credit card will be charged only in case of NO SHOW.
The balance will be payed upon arrival at Hostel reception.

 

개인정보 보호정책

Hostelsclub, 헌법 196/2003 제29조항에 따라, 증명합니다:

a) 현행 모듈을 통하여 수집된 자료들은 현재 사이트의 주목적인 예약서비스를 수행하도록 사용되며 전산 자동화 시스템으로 처리될 것입니다.

b) 예약 서비스 이용을 원하실경우의 개인정보 입력은 의무적입니다.

c) 개인정보 처리에 대해 허락치 않을시, 예약서비스의 접근이 불가능 합니다.

d) 수집된 자료들은 예약과 관계된 서비스 수행을 부여받은 개인이나 업체에 전송될 것이며, 독점적으로 예약서비스를 처리하는 제3관계자에게 전송될것입니다.

e) 헌법 196/2003 제7항에 따라 이용고객들의 권리가 보장됩니다.

f) 개인정보 처리에 대한 책임자: Mo.Lo.Ra. SRL - Hostelsclub.com - San Polo 1890, 30125 Venice, Italy.
Tel.: 0039 (0)41 24 13 870 - Fax 0039 (0)41 24 15 785 - info@hostelsclub.com

 

조항과 조건

1) Hostelsclub.com은 사이트에 나열된 어느 단체나 시설물을 소유하고 가동 시키지 않으며, 예약확인를 용이하게 하도록 예약 엔진만을 제공합니다. 기관에서 제공하는 유용성과 같은 해결점를 사용자에게 제공하도록 하는 책임이 있습니다.

2) Hostelsclub.com은 받아들일 만한 해결점의 표준을 제공하려 노력하며 그 해결점의 기술을 정정하려고 노력합니다, 그럼에도 불구하고 그러한 단체와 같은 수준의 책임은 지지 않습니

3) 모든 노력들이 각기관의 진행과정을 보장하고자 사용자들이 올바른 예약을 진행 함으로써 이루어집니다.

4) 한기관의 장소에 머물렀던 사용자에 의해 작성된 검색가능한 등급과 사용자의 의견입니다

5) 그 기관으로 부터 공표된것 이외에, 다른 모든 예약취소는 도착 24시간 전에 이루어져야 합니다. 예약취소는 사용자의 My Club을 통해 진행되거나 아니면 해당기관을 통해 직접적으로 이루어져야 합니다. 예약과 동시에 가입한 신규고객은 예약을 바로 취소할수 없습니다.
no-show인 경우, 기관으로 부터 발표되지 않으면, 그 기관은 첫째날 1박을 제공해야할 의무가 있습니다.

6) 고객이 예약을 했을경우 즉시 예약금을 지불하게 되는데, 그 예약금은 전체금액의 10%에 해당하는 환불이 불가능한 금액과 2유로에 해당하는 예약수수료 입니다.

7) Hostelsclub.com은 예약확인 폼을 준비하고 예약세부사항을 각 기관과 고객에게 발송하게 됩니다.

8) 예약금은 환급이 불가능합니다. Hostelsclub.com은 예기치못한 돌발상황이나 논쟁의 소지가 있을경우의 고객에게만 예약금에 대한 책임을 가지게 됩니다.

9) Hostelsclub.com은 모든 신용카드 사용을 안전하게 처리하도록 모든 노력을 기울일것입니다. 그럼에도 불구하고, Hostelsclub.com에 사용한 신용카드의 카드명세서에 고객여러분의 권한부여가 되지않은 비용이 발견될 경우 예약당시와 그후 어떤 시기이든 Hostelsclub.com은 아무런 책임을 지지 않거나 어떠한 손해나 불이익에 대한 아무런 해결점을 갖지 않습니다.

10) 유로통화(EUR)와는 다른 금액에 대한 환전은, 보증할 정도로 정확하진 않지만 신뢰할만한 정보로 이루어져 수시로 갱신되는 환율을 이용하게 됩니다. 고객여러분의 신용 카드 회사는 신용 카드의 계약에 따라 당신에게 추가비용을 부과할 지도 모릅니다. 그것은 우리가 그사이트에 나타내는 것보다 유로(EUR)로 구매된것과는 약간 다른 차액입니다.