特殊条件和条款关于这家旅馆
该物业接受以下种类信用卡支付余下需缴款项: Visa, Mastercard, Visa Electron, American Express, JCB, Aura, Diners, Debit Cards.
用户预订的物业（酒店、旅舍、B&B、民宿等）在用户到达前将保有使用信用卡预授权的权力。.
所报房价已含税.
其他收费: When you check-in we will give you the key for the room and for the floor corridor. Linen is always included for the first time you check-in, and we can change once every six days. While linen is included in the price, towels are to be rented for the price of € 2,00 per piece. You can bring your own if you prefer, but please note that is not our responsibility if you lose them. We will require a deposit of € 10,00 which will be not refunded in any case if the key or bed linen will not be returned at check-out..
在没有提前3 天取消预订的情况下，旅店会收取剩余所需付房费的50%.
在客人没有出现的情况下（没有告知取消），该旅店会从客人的信用卡中收取剩余所需付房费的 50%.
- AGE RESTRICTIONS
If by the date you check-in you are under 18 years old, and in any case below 16 years old, we will accept your booking only if you will bring a signed Authorization of one of your parents or a person who acts in their stand. In some circumstances we will have to call the police to ask authorization before letting you stay with us. Guests who wish to bring their children under 10 years old must book a private room.
- ROOM ALLOCATION
If you are travelling with family or friends, we will do our best to allocate you in the same room. However, please note that this is not always possible, and even if you make the same reservation, booking a bed in a shared dormitory, does not guarantee to stay in the same room. If you want to stay in the same room, we always suggest booking a private room that will feet you need.
- PAYMENT
We accept credit, debit and prepaid cards issued world-wide by Visa, Mastercard, Maestro, Discover, Diners Club, JCB, American Express and mobile wallets including Apple Pay, Samsung Pay, Google Pay and Alipay with QR codes. Crypto currencies are not accepted. We also accept cash, but only in € (Euro) currency. For any reason we can accept cash payments above the limit of € 999,99 due to Italian law restrictions. If you prefer to pay cash, please bring the precise amount, as in the absence of change we will not be able to accept the payment. If you want to pay before your arrival, you can contact us by email at indicating your Full Name and reservation number. We will send you a link where you can safely pay by payment card, SOFORT-Klarna, PayPal. In case you prefer paying by wire-transfer you should inform us at least 4 working days before your check-in, as we need to collect the amount before your arrival.
- CANCELLATION POLICY
We only accept cancellation or modification requests in written form.
While you can cancel the reservation in the correct time frame, Deposits are always non-refundable. If the total value of a single booking or batch of bookings belonging to the same group is greater than or equal to € 300, a non-refundable deposit equal to 50% of the total value will be required to confirm your booking regardless of the rate type selected. If you arrive a day late without informing us, we will do our best to welcome you, but this may not be in the same room type you’ve booked or even not guaranteed at all, and it may incur extra charges.
- RECEIPTS AND INVOICE
Upon payment we will issue a fiscal document (Commercial Document) that includes your name, the number of guests, date of arrival and departure and the total amount paid. If you need a VAT Invoice that includes additional data such as the name of your Company, Address and VAT Number, you must request if at the time of your reservation. We will not be able to issue in any case a VAT Invoice after we print a Commercial Document.
- TAXES
In all our listed prices, Italian VAT (10%) is always included. As we are a Hostel located in the Metropolitan City of Naples, we are exempt from paying the Tourist City Tax. In any case, if any additional tax is required, we will inform you before the transaction.
- DAMAGE TO PROPERTY
Guests will be expected to reimburse Hostel Mancini for any damage caused by inappropriate guest behavior during their stay. Bad behavior includes any kind of damage, including damages caused by excessive alcohol consumption or usage of drugs.
- GUEST BEHAVIOUR
Hostel Mancini and its personnel will not allow any racist, misogynist, transphobic, homophobic, or violent attitude. We expect you to respect other guests as well as staff, residents and property. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or residents, will be asked to leave the hostel premises immediately and will not be refunded.
- PERSONAL PROPERTY
It is a guest’s responsibility to ensure that personal belongings are always secure. You will find personal lockers in the rooms. They will require a padlock which is not included. You can bring your own or buy one from the vending machine standing near the reception. Hostel Mancini does not accept liability for the loss, theft or damage to guests’ property, however, sustained or caused.
- NO SMOKING
Smoking is only allowed outside the balconies, but still we expect you to ask other people, standing near you, if smoke could bother them. Any guest found smoking inside the building areas, including rooms or bathrooms, will be fined € 50,00.
- NO USE OF DRUGS
Drug use is illegal and strictly forbidden by the Italian law. Any guest found using drugs within our property will be fined € 250,00 and asked to leave the premises immediately. In some cases, we will be required to call the police. A refund will not be issued.
- ALCOHOL CONSUMPTION
We will not serve alcohol and will not tolerate alcohol consumption by anyone under the age of 18. At our staff discretion, we can choose to stop serving alcohol if we realize it is time to stop. We will not allow glass bottles inside our property. This is a security measure for you and for others.
- FOOD AND BEVERAGE
You can bring your own food and beverages in the hostel, except glass bottles, but make sure you store it in our kitchen. We ask you to put a label on your food, with your name and check-our date on it. Due to strict Hazard Analysis and Critical Control Point (H.A.C.C.P.) EU regulations, we might ask you, or we might be obliged, in rare cases, to throw away food, as well as not labelled food. We do not allow to bring any food or beverages inside the rooms. Every time you use our kitchen equipment, you will be asked to leave it exactly as you found it, so make sure to clean after use.
- FACILITIES RULES
Kitchen is available for Guests for free and is available from 2 pm till 11 pm. Shower and Kitchen facilities are not available before check-in and after check-out. For security reasons, in any case we cannot store luggage that belongs to an unregistered person. To be registered, the person needs to reserve a bed or a room and sleep during the night.
- PETS
Unfortunately, we cannot allow pets in our Hostel. In some cases, we still might allow animals, such as guide-dogs. If you want to make sure, contact us via email.
- SECURITY
For security reasons we ask to not introduce glass bottles, always wear shoes while walking inside the common areas and watch out for slippery floor warnings. Hostel Mancini is exempt from any liability due to the violation of these provisions. Furthermore, the customer who does not comply with the conditions, could be criminally reported and might be liable for damages towards the Hostel and/or other customers. Our reception is open 24/7 and all common areas, including Reception, Kitchen, TV Room, Dining Room, corridors and entrances, are under 24/7 video-surveillance. Registrations will be kept for a reasonable period according to the local legislation and will be at the police disposal in case of illegal activities. We ensure the personal data protection according to the EU Regulation 2016/679 also known as GDPR (General Data Protection Regulation).
- FORCE MAJEURE
In the event of Force Majeure (governmental action, transportation interruption, terrorist attack, pandemics, alien invasion and others) affecting your booking, Hostel Mancini might not able to refund customers and we reserve the right to receive any outstanding payment in connection to your confirmed booking. The Customer’s rights as a consumer under consumer protection legislation from time to time in force shall not be affected by this Conditions.
团体预定和条款
Booking a group of at least 20 people Hostel Mancini offer an extra 5% discount on the balance due to pay upon check in.
Group booking has to be guaranteed with a valid credit card details their booking.
The provide credit card will be charged only in case of NO SHOW.
The balance will be payed upon arrival at Hostel reception.
条款和条件
1) Hostelsclub.com 对网站上所列旅馆并没有所有权或经营权，仅仅提供客房预定引擎以方便确认客房预定；为客人根据空房情况提供住宿是旅馆方的责任。
2) Hostelsclub.com 尽力提供旅馆住宿可接受标准和准确描述，但不对该旅馆自身设置标准负有任何责任。
3) 本网站一切努力旨在确保旅馆正确处理客人预定。
4) 网站所显示旅客评分完全由曾入住的客人做出，代表其自身观点。
5)若没有其他规定，所有预定取消应在到达日期前24小时进行。取消预定必须由用户自己通过“我的俱乐部”或直接与旅馆联系取消，Hostelsclub.com无法取消任何用户的客房预定。
如果客人预定後未入住，无其他明示的情况下，旅馆方有权收取客人前几晚的住宿费用。
6) 预定时用户应即刻支付总价10%的不可归还性定金和2欧元的预定费。包括额外服务/费用的余款在客人到达旅馆时按旅馆指定货币支付。
7) Hostelsclub.com 将处理预定确认表并将预定详情转交旅馆和用户。用户有责任入住旅馆时带上预定单。
8) 定金不可归还。Hostelsclub.com只可能在不可修复的困难情况或纷争下对定金做出解释。
9) Hostelsclub.com绝尽全力确保所有信用卡交易安全。然而，如果在您预定时或预定后您的信用卡报表上出现了未经您授权的款项支付，Hostelsclub.com不对因其引起的任何损伤或损失负任何责任。
10) 除欧元以外的客房价格转换采用来自可信来源的最新银行汇率，但不能确保完全准确。使用欧元(EUR)付款时，您的信用卡公司收取金额可能与我们网站公布的金额稍有不同，这取决於您的信用卡合同。
隐私权声明
根据义大利法律196/2003第29条，Hostelsclub郑重声明如下：
a) 本表格所收集资讯将被整理，最终用於启动客房预订服务，所有资讯将以电子形式处理。
b) 个人资讯必须提交以便为用户启动预订服务。
c) 拒绝提供个人资讯将无法享用客房预订服务。
d) 所收集资讯将发送给相关个人以使用与客房预订服务相关的服务，并只发给能负责实施预定服务的他人。
e) 用户受义大利法律196/2003条保护。
f) 资讯处理负责方为
Mo.Lo.Ra. SRL - Hostelsclub.com - San Polo 1890, 30125 Venice, Italy.
Ph.: 0039 (0)41 24 13 870 - Fax 0039 (0)41 24 15 785 - info@hostelsclub.com
