この施設の特別利用規約
- AGE RESTRICTIONS
If by the date you check-in you are under 18 years old, and in any case below 16 years old, we will accept your booking only if you will bring a signed Authorization of one of your parents or a person who acts in their stand. In some circumstances we will have to call the police to ask authorization before letting you stay with us. Guests who wish to bring their children under 10 years old must book a private room.
- ROOM ALLOCATION
If you are travelling with family or friends, we will do our best to allocate you in the same room. However, please note that this is not always possible, and even if you make the same reservation, booking a bed in a shared dormitory, does not guarantee to stay in the same room. If you want to stay in the same room, we always suggest booking a private room that will feet you need.
- PAYMENT
We accept credit, debit and prepaid cards issued world-wide by Visa, Mastercard, Maestro, Discover, Diners Club, JCB, American Express and mobile wallets including Apple Pay, Samsung Pay, Google Pay and Alipay with QR codes. Crypto currencies are not accepted. We also accept cash, but only in € (Euro) currency. For any reason we can accept cash payments above the limit of € 999,99 due to Italian law restrictions. If you prefer to pay cash, please bring the precise amount, as in the absence of change we will not be able to accept the payment. If you want to pay before your arrival, you can contact us by email at indicating your Full Name and reservation number. We will send you a link where you can safely pay by payment card, SOFORT-Klarna, PayPal. In case you prefer paying by wire-transfer you should inform us at least 4 working days before your check-in, as we need to collect the amount before your arrival.
- CANCELLATION POLICY
We only accept cancellation or modification requests in written form.
While you can cancel the reservation in the correct time frame, Deposits are always non-refundable. If the total value of a single booking or batch of bookings belonging to the same group is greater than or equal to € 300, a non-refundable deposit equal to 50% of the total value will be required to confirm your booking regardless of the rate type selected. If you arrive a day late without informing us, we will do our best to welcome you, but this may not be in the same room type you’ve booked or even not guaranteed at all, and it may incur extra charges.
- RECEIPTS AND INVOICE
Upon payment we will issue a fiscal document (Commercial Document) that includes your name, the number of guests, date of arrival and departure and the total amount paid. If you need a VAT Invoice that includes additional data such as the name of your Company, Address and VAT Number, you must request if at the time of your reservation. We will not be able to issue in any case a VAT Invoice after we print a Commercial Document.
- TAXES
In all our listed prices, Italian VAT (10%) is always included. As we are a Hostel located in the Metropolitan City of Naples, we are exempt from paying the Tourist City Tax. In any case, if any additional tax is required, we will inform you before the transaction.
- DAMAGE TO PROPERTY
Guests will be expected to reimburse Hostel Mancini for any damage caused by inappropriate guest behavior during their stay. Bad behavior includes any kind of damage, including damages caused by excessive alcohol consumption or usage of drugs.
- GUEST BEHAVIOUR
Hostel Mancini and its personnel will not allow any racist, misogynist, transphobic, homophobic, or violent attitude. We expect you to respect other guests as well as staff, residents and property. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or residents, will be asked to leave the hostel premises immediately and will not be refunded.
- PERSONAL PROPERTY
It is a guest’s responsibility to ensure that personal belongings are always secure. You will find personal lockers in the rooms. They will require a padlock which is not included. You can bring your own or buy one from the vending machine standing near the reception. Hostel Mancini does not accept liability for the loss, theft or damage to guests’ property, however, sustained or caused.
- NO SMOKING
Smoking is only allowed outside the balconies, but still we expect you to ask other people, standing near you, if smoke could bother them. Any guest found smoking inside the building areas, including rooms or bathrooms, will be fined € 50,00.
- NO USE OF DRUGS
Drug use is illegal and strictly forbidden by the Italian law. Any guest found using drugs within our property will be fined € 250,00 and asked to leave the premises immediately. In some cases, we will be required to call the police. A refund will not be issued.
- ALCOHOL CONSUMPTION
We will not serve alcohol and will not tolerate alcohol consumption by anyone under the age of 18. At our staff discretion, we can choose to stop serving alcohol if we realize it is time to stop. We will not allow glass bottles inside our property. This is a security measure for you and for others.
- FOOD AND BEVERAGE
You can bring your own food and beverages in the hostel, except glass bottles, but make sure you store it in our kitchen. We ask you to put a label on your food, with your name and check-our date on it. Due to strict Hazard Analysis and Critical Control Point (H.A.C.C.P.) EU regulations, we might ask you, or we might be obliged, in rare cases, to throw away food, as well as not labelled food. We do not allow to bring any food or beverages inside the rooms. Every time you use our kitchen equipment, you will be asked to leave it exactly as you found it, so make sure to clean after use.
- FACILITIES RULES
Kitchen is available for Guests for free and is available from 2 pm till 11 pm. Shower and Kitchen facilities are not available before check-in and after check-out. For security reasons, in any case we cannot store luggage that belongs to an unregistered person. To be registered, the person needs to reserve a bed or a room and sleep during the night.
- PETS
Unfortunately, we cannot allow pets in our Hostel. In some cases, we still might allow animals, such as guide-dogs. If you want to make sure, contact us via email.
- SECURITY
For security reasons we ask to not introduce glass bottles, always wear shoes while walking inside the common areas and watch out for slippery floor warnings. Hostel Mancini is exempt from any liability due to the violation of these provisions. Furthermore, the customer who does not comply with the conditions, could be criminally reported and might be liable for damages towards the Hostel and/or other customers. Our reception is open 24/7 and all common areas, including Reception, Kitchen, TV Room, Dining Room, corridors and entrances, are under 24/7 video-surveillance. Registrations will be kept for a reasonable period according to the local legislation and will be at the police disposal in case of illegal activities. We ensure the personal data protection according to the EU Regulation 2016/679 also known as GDPR (General Data Protection Regulation).
- FORCE MAJEURE
In the event of Force Majeure (governmental action, transportation interruption, terrorist attack, pandemics, alien invasion and others) affecting your booking, Hostel Mancini might not able to refund customers and we reserve the right to receive any outstanding payment in connection to your confirmed booking. The Customer’s rights as a consumer under consumer protection legislation from time to time in force shall not be affected by this Conditions.
団体予約についての条件
Booking a group of at least 20 people Hostel Mancini offer an extra 5% discount on the balance due to pay upon check in.
Group booking has to be guaranteed with a valid credit card details their booking.
The provide credit card will be charged only in case of NO SHOW.
The balance will be payed upon arrival at Hostel reception.
定義と条件
1) Mo.Lo.Ra.SRL - Hostelsclub.comは当サイトに掲載されている宿泊施設を一切所有および経営しておりません。当社は宿泊予約のための予約エンジンを提供しているのみで、空室状況で表示した部屋を約束通り提供する責任は各宿泊施設側にあります。
2) Mo.Lo.Ra.SRL - Hostelsclub.comは一定の宿泊水準と宿泊施設の正確な概要を提供するように努力をしておりますが、宿泊内容の質には責任を負えません。
3) 利用者の予約が宿泊施設側に正確に行われるよう最大の努力を図っております。
4) 評価は利用者自身によってなされたもので実際に宿泊した方の感想・意見です。
5）ご予約の際、お客様にすぐにご予約の合計金額の10％のデポジット（返金不可）と2ユーロの予約手数料をお支払いいただきます。追加サービスの料金を含む合計金額は、施設の設定通貨でお支払い頂きます。（通常は施設により特に明記しない限りご到着時に支払いいただきます。）返金不可のお部屋 (先払いの価格)のお部屋をご予約される場合は、予約時に、10％のデポジットをお支払いいただきます。その後合計金額の90％をクレジットカードに請求いたします。"返金不可"の部屋を予約する場合は予約の全額をカバーするのに十分残高が有効なクレジットカードによって予約しなければならないことに注意してください！クレジットカードが有効でない場合、ホテルに24時間以内に代わりのクレジットカード情報を提供するように要求されます。全額を支払いすることができない場合予約は保証されず、10％のデポジットは返金されません。
6) キャンセルはホテル側の特記がない限り、すべて到着予定日（現地時刻0:00a.m.）より24時間前までに行わなければなりません。到着時刻の24時間前ではなく到着予定日（現地時刻0:00a.m.）の24時間前ですのでご注意ください。異なるタイムゾーンの施設を予約の場合は48時間前までのキャンセルが必要になる場合があります。キャンセルはマイクラブのアカウントを使用するか、もしくはホステル・ホテル側と直接連絡を取って行って下さい。Mo.Lo.Ra.SRL - Hostelsclub.comはいったん完了した予約をキャンセルすることはできません。
ノーショー（無断キャンセル）やキャンセル可能期限以降のキャンセルの場合は特記がない限り、施設は1泊目の宿泊料をカードから引き落とす権利を擁しています。
7) Mo.Lo.Ra. SRL - Hostelsclub.comは予約確認を正常に行い、予約の詳細を利用者とホテル側に送信します。チックインの際、予約完了のコピーを宿泊施設に持参する責任は利用者にあります。
8) デポジット（予約保証金）は返金不可能です。Mo.Lo.Ra. SRL - Hostelsclub.comは特別に複雑なケースや訴訟で認められた場合のみデポジットを返金いたします。
9) Mo.Lo.Ra. SRL - Hostelsclub.comはあらゆる努力を行ってクレジットカードの決済が安全に行われるよう努めています。しかしながら、もしHostelsclub.com上で予約を行った後に、不正な決済がクレジットカードの請求書の現れた場合、Hostelsclub.comはその損失に対していかなる責任も負いません。
10) ユーロ（EUR）以外の貨幣の変換率は、信頼できる複数の情報源から収集した、インターバンクのレートを頻繁にアップデートしながら使用していますが、絶対に正確であるとは保障できません。お客様のクレジットカード会社と、当サイトのユーロ（EUR）の換金率は多少異なる可能性があります。
プライバシーに関して
Mo.Lo.Ra. SRL - Hostelsclub.comはイタリアの民法196/2003の第29章に准し、以下のように言及します:
a) この予約フォームを使って集められたデータは予約サービスを実行するためのもので、電子的に行われます。
b) 個人データを提出することは、利用者が予約サービスを行う際に義務付けられています。
c) 個人データの提出を拒否することは、予約サービスのアクセスを拒否するに値します。
d) 収集されたデータは予約サービスに通じており、予約サービスに関係する担当者に転送されます。
e) 利用者はイタリアの民法196/2003の第7章によって保証されています。
f) データ収集の管理担当は下記の通りです。
Mo.Lo.Ra. SRL - Hostelsclub.com - San Polo 1890, 30125 Venice, Italy.
電話: 0039 (0)41 24 13 870 - Fax: 0039 (0)41 24 15 785 - info@hostelsclub.com
