Special T&Cs for this property

According to Portuguese Law, smoking is not allowed indoors. However you can do it in our outdoor area (patio and terrace).

Unless you book a private room, there is no guarantee that you and your group will stay in the same room.

Please note that the hostel does not have an elevator and some rooms are accessed through steep stairs.

Group Booking T&Cs for this property

Alfama Patio Hostel welcomes groups!!

Our great staff will make sure you feel at home here, however we are not a party hostel and in the cases the group is less than 42 people, there are some procedures to keep our great atmosphere to the group members and to the other guests staying in the hostel.

Groups should enjoy and make part of our Alfama's family, due to that there is a silence policie after 11 pm. Also groups staying in dorms can't occupy partially a dorm. In order to assure the group booking has to be paid a deposit of 50% of the total outstanding.

50% paid to assure booking are not refundable in case of late (less then 48h in advance) cancellation or no show or reduction.

In case of correct cancellation or reduction (more then 48 hours in advance by email of reservation) - 40% / 90% (depending of % already paid) are refundable.

Alfama Patio Hostel will require each person to pay a key deposit.

This deposit will cover any damage caused by the group.

 

HostelsClub Terms and Conditions

1) Mo.Lo.Ra. SRL - Hostelsclub.com does not own or operate any of the establishments listed on our site, we provide a booking engine to facilitate confirmed reservations, it is the responsibility of the establishment to provide the user with accommodation as per the availability & pricing they have supplied. HostelsClub.com is not liable for any changes made by the establishment.

2) Mo.Lo.Ra. SRL - Hostelsclub.com strives to provide acceptable accommodation standards and correct descriptions of the accommodation, however we are not liable for the standard of the establishment.

3) All effort is made to ensure the establishment processes the users booking correctly.

4) Ratings viewable on the site are written by users and are the opinion of the users who have stayed in the establishments.

5) When making a reservation the user will immediately pay a non-refundable deposit of 10% of the total price of the booking and a 2 euro service charge. The balance, including additional services/fees, is payable to the establishment (normally upon arrival unless stated otherwise by the establishment), in the preferred currency of the establishment. In case of "non refundable" rooms the balance will be charge right after the booking process is completed.
Please be sure to have enough money on your credit card for this charge and that the card used doesn't expire before the arrival date. Otherwise, the establishment may ask you to provide them with an alternative credit card as a warranty to confirm the booking.

6) All cancellations must be carried out 24 hours before the arrival date unless stated otherwise by the establishment. Please note that this period starts 24 hours before the DATE of the arrival NOT THE ESTIMATED ARRIVAL TIME. In some cases, given different time zones, this could be up to 48 hours before the arrival date. Cancellations must be made via the link sent in the confirmation email, or through your account or directly with the establishment, Mo.Lo.Ra. SRL - Hostelsclub.com cannot cancel a users confirmed booking.
In the event of a no-show OR a late cancellation the establishment has the right to charge the first night’s accommodation unless stated otherwise by the establishment.

7) Mo.Lo.Ra. SRL - Hostelsclub.com will process the booking confirmation form and forward the details of the booking to the establishment and user. It is the users responsibility to bring a copy of the booking to the establishment upon check-in.

8) Deposits are non-refundable. Mo.Lo.Ra. SRL - Hostelsclub.com is accountable for the deposit to the user only in the improbable event of a complication or dispute.

9) Mo.Lo.Ra. SRL - Hostelsclub.com makes all reasonable efforts to ensure that all credit card transactions are secure. However, if unauthorised charges appear on your credit card statement for the card used on Mo.Lo.Ra. SRL - Hostelsclub.com at any time during or after you make your reservation, Mo.Lo.Ra. SRL - Hostelsclub.com is not liable or responsible in any way for any damage or loss suffered.

10) Price conversions in currencies other than Euro (EUR) are made using frequently updated inter-bank rates collected from reputable sources but are not guaranteed to be accurate. Your Credit Card Company might charge you a slightly different amount for purchases made in Euro (EUR) than what we indicate on the site, depending on your Credit Card's contract.

 

Virtual Credit T&Cs

HostelsClub Virtual Credit can only be used for bookings made online at HostelsClub.com, it expires 12 months after is applied to your account, identified by your usual email address; after which HostelsClub Virtual Credit automatically expires.

No refunds will be given for any HostelsClub Virtual Credit amount used or not used within the 12 months validity. No cash value will be given in lieu of the HostelsClub Virtual Credit not used after the expiring date.

Should the booking deposit value your booking be less than the HostelsClub Virtual Credit, the remaining value can be used for any other bookings made on www.hostelsclub.com within the 12 months validity period.

The credit can be viewed within your MyClub account on HostelsClub.com.

HostelsClub Virtual Credit is applied in EUR only.

Privacy Statement

Mo.Lo.Ra. SRL - Hostelsclub.com, in conformity with article n.29 of the Italian Law 196/2003, declares:
a) The data collected with this form are finalized to activate the reservation services, and will be treated electronically.

b) Submitting personal data is mandatory in order to activate the reservation services for the user.

c) Refusing to submit personal data denies access to the reservation services.

d) The data collected will be transferred to individuals in charge to exploit services connected to the reservation service and transferred to others exclusively to commit the reservation service.

e) The user is guaranteed by article n.7 of the Italian Law 196/2003.

f) Responsible for the treatment of the data collected is

Mo.Lo.Ra. SRL - Hostelsclub.com - San Polo 1890, 30125 Venice, Italy.
Ph.: 0039 (0)41 24 13 870 - Fax 0039 (0)41 24 15 785 - info@hostelsclub.com