Términos y Condiciones especiales

Términos y Condiciones de las reservas de grupo

Group Bookings Terms & Conditions (These terms and conditions apply exclusively to groups with a minimum of 8 people)

1. Introduction

1.1. These terms and conditions apply exclusively to groups with a minimum of 8 people

1.2. The terms and conditions set out the terms relating to the booking, check in, all period of stay and check out

1.3. “LCH” means Lisbon Chillout Hostel

2. Making Bookings

2.1. Unless otherwise agreed in writing, a group reservation will only be accepted at a maximum of 7 days before date of check in

2.2. All Bookings are subject to acceptance by us and all Bookings are subject to availability and LCH reserves the right to decline any booking at its discretion.

2.3. Upon booking confirmation it is the responsibility of the Client to check if all details confirmed are correct in terms of the client’s requirements. If a customer considers there is an error, this must be brought to the attention of LCH within 30 days of receipt of the confirmation otherwise the contract will be considered to stand as per the terms outlined in this confirmation.

2.4. The reservation is only confirmed after the payment of the first night (see clause 3)

2.5. LCH reserves the right to require the Client and its customers to move to an alternative room or rooms, without an additional charge, at any time during the period of the Booking as LCH sees fit.

2.6. All reservations include:

2.6.1. Clean bed linen for each new arrival. Any bedding changing requested has an additional cost of 2€ per bed

2.6.2. Breakfast

2.6.3. Access to the common room facilities in the Hostel

2.6.4. Tea and Coffee all day

2.6.5. Use of equipped kitchens (3)

2.6.6. Free Wi-fi

3. Payment

3.1. In order for us to confirm your Booking you must pay us the appropriate sum as set out in the terms below:

3.1.1. Group booking made more than 3 months in advance of arrival date: A provisional booking can be held for up to a maximum of 14 days without payment subject to confirmation. To confirm, a first deposit of the first night is required. Your first payment will confirm acceptance of the group booking terms and conditions stated in this document and is not refunded in any situation

3.1.1.1. The further remaining balance of the total booking value is due 7 business days prior to arrival

3.1.2. Group booking made within 2 months of arrival date: A provisional booking can be held for up to a maximum of 14 days subject to confirmation without payment. To confirm, a first deposit of the first night is required. Your first payment will confirm acceptance of the group booking terms and conditions stated in this document and is not refunded in any situation

3.1.2.1. The further remaining balance of the total booking value is due 7 days prior to arrival

3.2. As from January 1st2016 Lisbon city hall implemented a tourist tax for overnights stays. All companies in the sector are obligated to charge 1€ per person (over 13 years old) per night with a 7 night maximum charge per person. Any person who is traveling for medical services are exempt from the tax with presentation of legal document proving it. This tax must always be payed in cash. Any other type of payment is not acceptable.

3.3. The payments above (sector 3.1 and 3.2) must be done by bank transfer to the LCH bank account which details will be provided in the official price offer

3.4. Upon check in, a 5€ deposit for each room key will be required.

3.4.1. There will only be 2 keycards available per room. In case the Client requires more keys they should be asked prior to arrival

3.4.2. If there will be any damage caused or key lost the deposit will not be given back in any circumstances.

3.4.3. The room key deposits must always be payed in cash to the receptionist upon check in, unless the deposit is not refunded

3.5. In order to prevent possible damage of LCH goods and facilities a caution must be held:

3.5.1. For groups between 10 and 40 people, the caution is 15€ per person

3.5.2. For groups between 30 and 80 people, the caution is 10€ per person

3.5.3. The amount will be captured on the Credit Card and released within 48h after check out

3.5.4. In case there are no damages, the caution will be fully returned. For contrary situations, please see clause 6.5. Any damages will be documented and sent to the group

4. Cancelations and Changes

4.1.1. All Booking cancellations are subject to our refund policy, contained within this clause

4.1.1.1. In case of full cancelation of the group, the first payment will not be refunded under any circumstances

4.1.1.2. In case of partial cancelation of some members of the group:

4.1.1.2.1. 7 days prior to arrival: The payment of the first night will not be refunded but the corresponding to the rest of the night will, in accordance with LCH

4.1.1.2.2. 3 days before arrival: The group will have no right to any refund

4.1.2. Any changes will be subject to analyse by LCH availability

5. General terms and conditions

5.1. Unless otherwise communicated in writing, the rooms comprising the Booking, are available from 3pm on the day of arrival, and must be vacated by 12am on the day of departure. LCH reserves the right to charge the Client for extra nights, in accordance with the rates set out, if any of the Rooms are not fully vacated and ready for servicing by the departure time, a full stay will be charged.

5.2. Except by prior agreement, the Client will have non-exclusive access to common room facilities in the Hostel. In the event that Lisbon Chillout Hostel grants the Client access to common room facilities, to the exclusion of any other clients, LCH reserves the right for its staff and contractors to access the common room facilities, at all times. In all cases, LCH reserves the right to prevent or restrict the Client’s access to common room facilities, for whatever reason.

5.3. The Client and its customers do not have exclusive use or occupation of the Rooms. LCH reserves the right for its staff, and contractors, to access the Rooms for cleaning, maintenance reasons, to assist in the general management of the Hostel or in an emergency situation. Prior notice will be given to the Client, where practicable.

5.4. Unless otherwise agreed in writing, the breakfast will always be served from 8:30 am till 11:00 am. These schedule is not flexible in any circumstances.

5.5. From 12am till 8am, no noise is acceptable in the hostel. LCH reserves the right to take measures if the Client is in breach of this obligation

5.6. All guests under 16 years old are obliged to stay in non-shared dorms

5.7. The act of consuming, selling and offering of drugs or any other kind of illegal substances to the law of Portugal, are subject to fines

5.8. No animals are accepted in the premises of LCH. Fines are applicable.

6. Group obligations

6.1. The group has the obligation to deliver by email, the final rooming list of the group due 3 days prior to arrival

6.2. The Client must take reasonable care of the Rooms, the contents of the Rooms and the Hostel and behave as a reasonable and responsible occupier

6.3. In particular, the Client, its staff and customers must not:

6.3.1. Obstruct access to the Rooms

6.3.2. Bring non registered guests to the hostel

6.3.3. Remove any of the contents from the Rooms is punishable by fines

6.3.4. Use the Rooms or the Hostel for any purpose other than as accommodation. Specifically the rooms cannot be used for any illegal purpose

6.3.5. Smoking inside the building is strictly forbidden. In case of smoke, a fine will be charged and the group caution will not be given back

6.3.6. Generate levels of noise that may disturb other residents. Respect the silence times, from 12am till 8am

6.3.7. Act in a way to cause or which is likely to cause disruption or distress, lack of respect, act of aggression or discrimination to either LCH staff or other clients or constitute a serious risk to the health, safety or welfare of others or their property

6.3.8. Allow more than the designated number of individuals to occupy each room

6.4. If the Client is in breach of any of the obligations contained in this document, LCH can require the Client to vacate the Rooms and the Hostel in any moment of LCH providing written notice to do so. In such circumstances, the Client shall not be entitled to a refund or compensation.

6.5. LCH may not return the caution to the Client in the following circumstances to cover the costs:

6.5.1. Of making good or replacing any damage, vandalism or breakage caused by the Client to the Rooms, the contents of the Rooms or the Hostel, such as:

6.5.1.1. Broken beds, windows, mirrors, lamps, doors, decorative goods in the building, curtains, lockers and any other complementary objects

6.5.1.2. Going on to the roof is total loss of caution

6.5.2. Of any substantial cleaning of the Rooms or common rooms that LCH considers reasonable as a result of the actions of the Client, its staff or customers

6.5.3. Of replacing lost or retained keys and, if necessary, replacement locks

6.5.4. Incurred in relation to the misuse of any fire equipment

7. The Agreement does not make either party the agent of the other.

8. The benefit of this Agreement is non-assignable.

9. LCH reserves the right to modify or vary any of the terms of this Agreement.

10. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of Portugal and the parties irrevocably agree that the courts of Portugal shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with it or its subject matter or formation.

Términos y condiciones

1) Mo.Lo.Ra. SRL - Hostelsclub.com no posee ninguno de los establecimientos que aparecen en la lista de la página web, proporcionamos un motor de reservas que facilita las reservas confirmadas. Es responsabilidad del establecimiento respetar las reservas efectuadas según la disponibilidad y el precio ofrecido. HostelsClub.com no es responsable de los cambios realizados por el establecimiento.

2) Mo.Lo.Ra. SRL - Hostelsclub.com se esfuerza para proporcionar alojamientos aceptables y con una correcta descripción, no obstante no es responsable del estándar del establecimiento.

3) Hacemos todo el esfuerzo para asegurar que los establecimientos traten correctamente a los usuarios que reserven.

4) Los comentarios y puntuaciones visibles en nuestra página web están escritas por los usuarios. Son las opiniones de aquellos usuarios que se han alojado en los presentes establecimientos.

5) Cuando se haga una reserva el usuario pagará inmediatamente un depósito del 10% del precio total de la reserva (no reembolsable) y 2 euros de booking fee. El resto, incluido los servicios adicionales, se pagará al establecimiento siempre adaptandose a la politica que dicho establecimiento tenga. (normalmente se pagará a su llegada salvo que el establecimiento indique lo contrario), en la moneda utilizada por el establecimiento. En caso de habitaciones "no reembolsables" se cargará directamente a su tarjeta el importe total de la estancia después de que se haya terminado el proceso de reserva. Por favor, asegúrese de tener suficiente dinero en su tarjeta de crédito para cubrir dicho cargo y que la tarjeta utilizada no tenga fecha de caducidad anterior a la fecha de llegada. De lo contrario, el establecimiento podría pedirle que se le proporcione una tarjeta de crédito alternativa, para garantizar la reserva.

6) Todas las cancelaciones se deben realizar 24 horas antes de la fecha de llegada salvo que sean indicadas de otra manera por el establecimiento. Tenga en cuenta que este período comienza 24 horas antes de la fecha de llegada, no del horario estimado de llegada. En algunos casos, según las diferentes zonas horarias, podría aumentar hasta 48 horas antes de tu llegada. Las cancelaciones deben efectuarse por los usuarios a través del enlace enviado en la confirmación de la reserva, o bien en el área cliente o directamente con el establecimiento, Hostelsclub.com no puede cancelar una reserva confirmada.
En caso de un "no-show", o bien por no cancelar a tiempo la reserva, el establecimiento tiene derecho a cargar la primera noche de todas las noches reservadas salvo que sea indicado de otra manera por el establecimiento en concreto.

7) Mo.Lo.Ra. SRL - Hostelsclub.com confirmará la reserva y remitirá los detalles de la reserva al establecimiento y al usuario. Es responsabilidad de los usuarios traer una copia de la reserva al establecimiento para poder hacer el "check-in".

8) Los depósitos no son reembolsables. Mo.Lo.Ra. SRL - Hostelsclub.com es responsable del depósito solamente en caso de que haya una complicación o conflicto.

9) Mo.Lo.Ra. SRL - Hostelsclub.com hace todo lo posible para que haya seguridad en todas las transacciones que se hagan con la tarjeta de crédito. No obstante, si aparece algún cobro desautorizado en la facturación de la tarjeta de crédito por usarlo con Mo.Lo.Ra. SRL - Hostelsclub.com, en cualquier momento durante o después de hacer la reserva, Hostelsclub.com no se hace responsable de ninguna pérdida o daño sufrido.

10) La conversión del precio en otra moneda diferente al euro (EUR) se hace normalmente con las tarifas de inter-bank, actualizadas y recogidas de fuentes reputables, pero no se garantiza que sea exacto. La compañía de su tarjeta de crédito puede cargarle una cantidad levemente diversa en las compras hechas con euro (EUR) qué especificamos en nuestra página, dependiendo del contrato de su tarjeta de crédito.

Condiciones e información sobre la privacidad

Mo.Lo.Ra. SRL - Hostelsclub, conforme con el artículo 29 de la ley 196/2003, declara:

a) Los datos recogidos en este formulario se concluirán una vez relizados los servicios de la reserva objeto de la página presente, y serán tratados con medios informáticos automáticos.

b) La incorporación de los datos personales son obligatorios para efectuar la reserva.

c) Si éstos no están completos no se podrá acceder al servicio.

d) Los datos recogidos serán transmitidos a personas o sociedades relacionadas con el servicio de reservas, y serán transmitidos exclusivamente a terceros con el fin de poder realizar dicho servicio de reservas.

e) Los derechos del cliente están garantizados conforme con el artículo 7 de la ley 196/2003.

f) El responsable de los datos recogidos es Mo.Lo.Ra. SRL - Hostelsclub.com - San Polo 1890, 30125 Venice, Italy. Tel.: 0039 (0)41 24 13 870 - Fax 0039 (0)41 24 15 785 - info@hostelsclub.com.