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WIRA Guesthouse 31 reviews - our customers' opinion on WIRA Guesthouse 31 Guest House, Hamburg

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WIRA Guesthouse 31 Guest House in Hamburg

WIRA Guesthouse 31 

Category: Guest House

Address: Stiftstraße 31 - Hamburg, Germany

Starting from: 31.38 EUR

(indicative price per person, per night)

5% discount for 10 or more guests (7 nights minimum)

Customer rating

52% 52%



[reviews in all languages]

overall rating cleanliness staff location value recommended
38% 38% 30% 30% 40% 40% 70% 70% 30% 30% 30% 20%

Dirty rooms. Old and dirty sheets. Only 2 showers in the basement, dirty and not hot enough.

Unfriendly treatment after we were forced to pay cash because the card machine was broke.

Harold jan, Netherlands - Jul 16, 2017

overall rating cleanliness staff location value recommended
10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10%

we were supposed to stay at the Wira Guesthouse 31 (5 persons totally).

They cancelled our reservation the day before without any explanation!!!

After several emails and phone calls we finally got in touch with them. We had to find a new hotel ourselves.

They promised to pay the difference so that it wouldn't cost us any money. We never got the money!! Not recommended !!!

Max, Denmark - May 29, 2017

overall rating cleanliness staff location value recommended
90% 90% 80% 80% 80% 80% 100% 100% 100% 100% 100% 90%

We had a very good time at wira Guesthouse. At first we were shocked by the bad reviews, but honestly, this is such a good deal. Hamburg is expensive. This hostel was clean and the staff adjusted everything for us. You just have to ask. The only downside were the showers in the basement. There are only 2 of them. But I never had a problem of waiting, since everybody showers at a different time. The trainstation is really close which makes it a perfect location. We had an overall good experience. Just don't expect too much. :)

Chiara, Germany - May 14, 2017

overall rating cleanliness staff location value recommended
38% 38% 90% 90% 50% 50% 30% 30% 10% 10% 10% 10%


Marian, Germany - May 13, 2017

overall rating cleanliness staff location value recommended
10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10%

Cancelled our booking in less than 24 hours before arrival without any reason, while we booked months ago. They offered to fully compensate the extra costs we've made for booking a new stay in Hamburg. But after calling and mailing 10 times, they just weren't there. Make up your mind before you book here!!!

Rik, Netherlands - May 07, 2017

overall rating cleanliness staff location value recommended
64% 64% 80% 80% 10% 10% 100% 100% 80% 80% 80% 50%

You must add keys, for the room (to have the possibility to lock EVERY doors). Every person need to have a key, and not just one per dormitory.

To add trashes in rooms.

To add more cups and glasses in the common kitchen, with material to wash the dishes.

To have ALWAYS someone at the reception !!! We miss a train because anybody was there at the time we said. We had fixed a meeting!

Anonymous, Switzerland - May 01, 2017

overall rating cleanliness staff location value recommended
28% 28% 10% 10% 20% 20% 70% 70% 30% 30% 30% 10%

- extremely dirty! they never cleaned in 4 nights I have been there and everything was already super dirty (a bin 50 cms tall was full of garbage when I've just arrived) at my arrival. Also if you ask them to clean they don't even care about it, even if they said that they will...

- only 2 showers for all hostel in a underground cellar constantly stinking of rat's pee...

- Reception is opening only from 9 am to 9 pm, but, even with this, they seem always busy and harshly attending customers...But what was super annoying is that they tried to charge me twice and also something that I didn't need (like sheets because I brought mine...)even if I showed a receipt with the deposit I already payed for..Since I read that this happened very often, it'smore than clear that staff there tries to charge you twice so they keep the difference in their pockets...this is really dishonest, unfair and tricky!!!

- The hostel is in good position, next to underground stop and 10 min to Main Railway station. Rooms are big enough and they have lockers and funrniture but mattress are not the best. There are only 2 showers per floor but all in all potential of the place is not exploited and it looks totally not looked after at all and it's a huge pity..

All in all I don't suggest to ayone to come here above all because of dirt, but secondly because of staff and showers...Think about it!

Dario, Italy - Apr 24, 2017

overall rating cleanliness staff location value recommended
38% 38% 30% 30% 10% 10% 70% 70% 70% 70% 70% 10%

Terrible hostel (as cheap as the Price!)

The staff was not nice

Cold water on the shower (the 2 nights)

Wanted to Change us of Location (20 min from this place)

Wanted us to pay even if they already took our Money by Transfer (which was not written on the Reservation)

Anonymous, France - Mar 29, 2017


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