| 特殊情況 | Check In from 18:00 to 22:00 (The hostel can arrange early check-ins. Please contact the hostel in advance)
Check Out before 11:00
Reception from 18:00 to 22:00
THIRD PARTY BOOKINGS; If you are travelling in groups, the booker must be travelling with you and required to be present at the moment of your check-in. We cannot accept third party bookings without the booker presence to sign his agreements and assume group liability. If such occurs, we can at our discretion cancel your booking or ask you to pay cash and to place another credit card on file. AUTHORIZATION TO CHARGE; You authorize us to charge the credit card you provided at time of placing your online booking for deposits and incidentals incurred and necessary as part of your reservation and your stay, in accordance with our terms and conditions, including if appropriate for all incidentals and / or damages resulting from your stay. ALTERNATE FORMS OF PAYMENT; You can also add an alternate payment type during your check-in or pay in cash, if your stay was already prepaid, a refund will be issued on the same card you used to book your stay. Credits appear within 30 days of processing. Finally, all check-in payments are final and non-refundable. ROOM TYPES ARE NOT GUARANTEED; Upon making any reservation or booking be it for a dorm bed space or a private room we guarantee the following shall be made available. We will always provide and made available to you (a) A clean environment to live within, (b) Clean bed with bedsheets and pillows cases, (b) Access to clean dishes and a functional kitchen (c) Access to a clean bathroom. If you encounter any issues with regards to any of the above, please inform our staff so that we may remedy the situation. At all times and without exceptions, housekeeping is responsible for creating and maintaining the above standards for our guests. Guests Accountability & Breach/Remedy Policy; In the event of a customer dispute, honest mistake in booking or an overbookings, we promise to do the following to assist you. (1) Make all arrangements and Offer you alternate accommodations of equivalent or better standards as what you booked. (2) We will pay the difference in costs. (3) Minimize inconveniences as much as possible. (4) Provide transportation to the alternate accommodation if necessary. In the event that we are unable to find you space, we will refund all booking deposits and provides resources to help you find lodging. PRIVACY & DATA COLLECTION; By providing us with your information during check-in, you agree that we may share your personal information with our worldwide affiliates and our insurers and other governmental bodies as required by law. We and our insurers or/and affiliates may collect, use and disclose your information as described in our Privacy and Personal Information Protection Notice to: identify you; provide you with ongoing service; help us serve you better; protect us, you and them from fraud and error; and comply with legal and regulatory requirements. All information on file for registered guest may be disclosed. All information may also be shared with any person or entity to which we have assigned or transferred an interest in the Account, or any debt or interest due under the terms to be provided in the Account Agreement, and/or any of our rights and obligations under the Account Agreement (including any subsequent assignee or transferee). The use of the facility means the guest agree to be bound by the our Privacy Notice and to the Agreement sent to you and any replacements or updates to those agreements in connection with your stay. GENERAL RULES; Keep tidy your environment, do not slam the entrance door or the apartment doors. Do not make too much noise in the stairwell talking or walking strong. QUALITY OF LIFE; Respect the hours of the laundry room, if we have one located in our building otherwise, do not start a laundry load after 20:00 (8:00 P.M.) No screaming or stumping in the apartments. Do not throw cigarette butts inside or outside of the building. Observe the new schedule of the city for garbage collection. VISITORS OF GUESTS; Visitors are permitted provided you give advance warning to your host that you intend to bring an unregistered guests. KITCHEN USE; NO cooking between 08:00 and 10:30 and between 16:30 and 18:30 or after 11:00 p.m. without host permission and this is due to insurance requirements. DAMAGES AND EXTRA FEE’S. In the unlikely event that you break or damage something during your stay, the following exception expense will be taken from the security deposit in case of destruction or damages. Unreturned room keys incur a charge of $15.00; Stained sheets (not regular wear and tear, but stained) incur a $46 replacement fee; Stain quilt will incurs a replacement fee of $65.00; Unreturned towels or stained towels incur a fee of $15.00, Other fees may be incurred based on damages but the above are the most common costs. BILLING AND DISPUTE POLICY. If you pay by charge or credit card for your group, the following new policy is applicable. You can open a service request by emailing In the event that you contact your bank to file a dispute without reaching out to us first and file you a chargeback and IF the bank sides in our favor, we reserve the right to RECOVER our COSTS and bill your card our cost for handling your banking dispute. The costs are the following first chargeback: $15.00 U.S. Dollars Reversal Fee, $50.00 U.S. Dollars Representation Fee Second Chargeback: $30.00 U.S. Dollars Reversal Fee $100.00 U.S. Dollars Representation Fee. To these amounts you must add 15% local taxes. PRICING, BASE CURRENCY AND TAXES; The pricing is always in American Dollars. All Pricing excludes taxes, unless otherwise noted.false |
