| キャンセルポリシー | Deposit refunds are available, from the moment Rio Surf N Stay is given notice by e-mail, as bellow:
15 days prior arrival: 70% deposit pay back
7 days prior arrival: 50% deposit pay back
3 days prior arrival: 20% deposit pay back
Non-attendance on the day of check-in and/or early check-out does not give entitlement to refund or reduction of values.
Cancellation package holidays / special events there will be no refunds or transfer of credits for later use by third parties.
The hostel will not refund the amount of fees, commission, or any extra charges made by Hostelsclub, in any circumstances. In case of refund, the hostel will discount the amount of the agency in the calculation.
Payments by credit card are not refundable in cash. For cancellations of payments with credit cards, the amount to be refund will be returned the same way it was paid, depending on the credit card company it can take over a week to be confirmed.
Rio Surf n Stay will issue a FULL credit for re-bookings within a 1 year, in order to use a credit already paid. This credit is will vary according to availability. For special season, Rio Surf N Stay doesn’t issue credit.
Rio Surf n Stay will allow the transfer of the booking to another person, as long as it made by written notice.
Cancellations and delays for desease or accident reasons will be refound/changed, since proven with certificate |
